Click here for information on
returns
Depending on the item, we ship US mail priority or UPS ground. Currently we
only ship to the USA and Canada,
Shipping and handling charges in the USA are as follows:
| Lower 48 USA
Shipping Cost Table |
|
| $0.01 - 9.99 |
$4.99 |
| $10.00 - 30.00 |
$6.99 |
| $30.01 - 50.00 |
$10.99 |
| $50.01 - 75.00 |
$12.99 |
| $75.01-100.00 |
$15.99 |
| 100.01-150.00 |
$17.99 |
| Over $150
|
Free |
Additional costs will be assessed at the time of checkout for shipments to
Alaska and Hawaii, and Canada. Free shipping will not apply.
|
$0.00 - $9.99 |
$6.99 |
|
$10.00 - $30.00 |
$12.99 |
|
$30.01 - $50.00 |
$15.99 |
|
$50.01 - $75.00 |
$20.99 |
|
$75.01 - $100.00 |
$30.99 |
|
$100.01 - $150.00 |
$40.99 |
|
$150.01 - Up |
$50.99 |
Some items shipping cost to those areas may exceed charges, In which case we
will notify you of any additional cost by email and will not ship until the
additional cost is authorized. For shipments to Canada the purchaser will
be responsible for all duties, taxes and fees at time of delivery.
The maximum shipping charge for retail orders will be $17.99 to USA
destinations. We generally ship 2 working days from day of receipt of order. If
for any reason shipping is delayed more than 5 working days you will be
notified. Buckwheat pillows ship UPS ground 7 to 10 days following order.
*** Products sized in XS and XXL and
up may require custom ordering from the manufacturer and take 3 to 5 Weeks for
Delivery
Canadian Shipments
This information is for informational purposes only. You should
contact your custom's office for current rates and regulations.
Import Taxes - You are responsible for all assessments
A Goods and Service Tax (GST) of 7% is levied on all taxable imports and
a Provincial Sales Tax (PST) is generally assessed to imports which are not for
re-sale.
Based on an agreement between the provinces of Nova Scotia, New Brunswick,
Newfoundland and the federal government, GST and PST taxes were combined into a
flat rate of 15% for the three participating provinces which is known as the
Harmonized Sales Tax (HST).
A listing of the different classes of goods exempt from GST can be located at
the Canada Customs and Revenue Agency website at
http://www.ccra-adrc.gc.ca.
Examination Costs
Special service charges can be assessed on some commodities to cover the expense
of performing the examinations and or testing required as a condition of the
goods entry into the commerce of Canada. Examinations are not performed on all
shipments prior to their release, however Canadian Customs has the authority to
randomly select shipments for examination.
Mail items that are assessed for duties and taxes,
or require inspection for compliance to other government regulations (e.g.
agricultural goods) are subject to additional fees.
All documentation must be included when an item is
delivered or returned. The reasons for the return must be marked on the item and
on the documentation.
Additional Fees
Canada Post has taken over many of the
material-handling and revenue-collection functions previously performed by
Canada Customs. A minimum handling fee of $5CDN per dutiable or taxable
mail item is applied. This fee is in line with the government's efforts to help
recover costs from those who benefit from services, and is similar to
arrangements in the United States and other countries.
Parcels
entering Canada through Canada Post screening centres will be inspected by
Canada Border Services Agency officers and assessed for applicable Customs
duties, taxes and charges. Items will be delivered along with the E14
Customs Invoice affixed indicating the assessed taxes, duties and
charges that must be paid by the addressee before the package can be released to
them.
Any item abandoned or refused by the customer if
returned by the postal service will be charged a 25% restocking fee and all
shipping costs. If the item refused or abandoned is not returned by the
postal service the customer will be charged the full amount of the item and
shipping costs.
Some of the massage tools and Chi machines ship out of Canada and shipping
transport can take up to 14 days. If you are concerned with delivery time please
contact us for an estimate. There is no extra shipping charge for items shipped
out of Canada.
NEW
We now accept returns of our Herbal pack and wraps from Herbal Concepts and
Dreamtime. If for any reason you are not satisfied with your purchase we
will refund the purchase price if returned within 30 days of the shipping date.
You must email us for a return confirmation. Products must be returned in like
new condition with tags attached and packaging. Defective products may be
returned within 90 days of shipping date for an exchange.
see here for more details.
We accept returns on most products for 30 days from the shipping date.
We can not accept returns of personal care products or oils, nebulizers
or diffusers, UNLESS the product is defective or there has been a shipping
error. In case of a defective product, an even exchange will be made,
product fabric and color may vary from original. There will be NO
additional shipping on replacement products or in the case of a shipping error.
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