You Now have a Choice
If there are special conditions to your order that were requested and
approved you may add them to your order by filling out the comment box on the
shopping cart order form and paying for them with this add to cart button, each
unit ordered will add one dollar to your order.
PayPal or Our Secure Visa/Master Card Shopping Cart. It is your choice during
checkout. Add anything you want by our add to cart buttons, and when you
are ready to check out, select your payment option. All Payment options
(other than PayPal) use our
Visa Master Card Shopping Cart Including Cashiers check/Money Order. We prefer
that you use our Secure Shopping cart, your discount codes, shipping
savings are valid only on our Shopping Cart, and not through Paypal.
PayPal?
With PayPal you can buy anything on our site using just about any payment
source. American Express, Discover card, E-checks, and more. It takes a
little more work to register but 30 million ebay buyers have thought it was
worth the effort.
Mailing Your Payment:
To order by Mail:
Of course you can always mail us a Credit card authorization or money order
or Cashiers check.
Just write down the items you want to purchase with the price shown on the
our website, and total up the amount and add the shipping amount from the
table below and mail your payment in
form of cashiers check or money order.
Ultimate Water Massage
P.O. Box 609
Sequim, WA 98382
Download or print direct (click on the link for a mail order
form a new window will open, find that window, then after you see the form, if
you don't have a printer icon on your menu bar go to your browser menu look for
the command - file -, then the comand - print this should print out a
order form you can mail to us) a MS word
mail order form here
Depending on the item, we ship US mail priority or UPS ground. Currently we
only ship to the USA and Canada.
Canadian Shipping :
Please email us with the items you would like to order and we will invoice you
the cost plus international shipping through PayPal.
Customs and VAT taxes: You will
be responsible for any Customs or VAT taxes. We are a company and our shipping
labels indicate this. Please do not ask us to write "gift" on the customs form.
We do not calculate nor prepay customs taxes, duties and or import fees. You
will be responsible to pay these to your customs broker or government agency in
order to receive your package. Packages unclaimed due to your determination of
unsatisfactory customs duties, may incur storage, return shipping and/or
restocking fees from Ultimate Water Massage. At our discretion, we may decide
that it is in your best interest to ship the item via the U.S. Postal Service
which will collect your duties upon delivery to your door. Postal transit times
are longer and may take from 2-4 weeks.
Shipping and handling charges in the USA are as follows:
|
Shipping Cost Table |
|
| $0.01 - 9.99 |
$4.99 |
| $10.00 - 30.00 |
$6.99 |
| $30.01 - 50.00 |
$10.99 |
| $50.01 - 75.00 |
$12.99 |
| $75.01-100.00 |
$15.99 |
| 100.01-150.00 |
$17.99 |
| Over $150
|
Free |
The maximum shipping charge will be $17.99 to USA destinations. We generally
ship 2 working days from day of receipt of order. If for any reason shipping is
delayed more than 5 days you will be notified. Buckwheat pillows ship UPS ground
7 to 10 days following order.
Why buy from us?
- Established 3 years in 3 physical
locations
- Strong on-line presence
- All products new and of the highest quality and value
- Our herbal heat therapy products - all use 100%
Flaxseed - read below why that is important
- Our products not only smell good they work - Our herbal
blend was developed by an Naturopathic Physician to deliver the intended
therapeutic effect and a pleasant aroma.
- Reasonable shipping - UPS or Priority Mail
- Contact us by email or our 800 number
Shipping info
Buckwheat pillow returns
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NEW
We now accept returns of our Herbal pack and wraps from
Herbal Concepts and Dreamtime. If for any reason you are not satisfied
with your purchase we will refund the purchase price if returned within 30 days
of the shipping date. Products must be returned in like new
condition with tags attached and packaging. Defective products may be
returned within 90 days of shipping date for an exchange.
see here for more details.
We accept returns on most products for 30 days from the shipping date.
We can not accept returns of personal care products or opened oils UNLESS the
product is defective or there has been a shipping error. Due to
sanitation concerns we can not restock these items. In case of a defective
product or shipping error, an even exchange will be made, product fabric and
color may vary from original. There will be NO additional shipping on
replacement products.
The total satisfaction of all users of our Makura Miracle
Pillows and Rejuvenator Deluxe Pillows is our goal. If you try a pillow and are
not satisfied for any reason you may return it for a 100% refund of the purchase
price.
The full satisfaction guarantee period is 30 days from
ship date. If you would like to try it for up to three months to be sure it is
what you need that is OK too. If the pillow is returned after 30 days and before
90 days from ship date. there will be a 20% return handling charge.
Getting Comfortable with your buckwheat hull pillow
While most people love their pillow from the very first night, sometimes the
pillow takes some getting used to while your body corrects itself. If you are
not comfortable with it right away, you may need to experiment with determining
the right amount of filler material. You may even want to use it for just a few
hours each night or use it one night and skip a night then use it for two nights
etc.
Take whatever time you need to see if it is right for you. All we ask is that
you give it a fair chance. Don't just try it one night and think it is not right
for you. In total of all responses we have gotten there is a 96.4% satisfaction
rate and fewer than 1% of users have ever returned their pillow. There is no
other pillow we surveyed with this high of a satisfaction rate.
Shipping charges, are not refundable.
Refund requests are processed once monthly, about the end of the month.
Pillows received on or after the 20th of the month will be processed the
following month. Purchases by PayPal will be "Refunded" via PayPal (when
received within 25 days of purchase date), PayPal purchases after 25 days up to
90 days will be "Sent Money" via PayPal email minus any PayPal transaction fees
and/or return handling charge. Visa, MasterCard, American Express, and Discover
purchases by phone or online form (excluding PayPal system) shall be refunded
direct to your credit card. Purchases by check will be refunded by check.
Buckwheat Pillow - WARRANTY
All buckwheat pillows, and comfort packs include a 90 day
warranty against defects in materials and workmanship. If you have any pillow
which has a defect return it for repair or replacement at no charge. Parcel post
or UPS shipping charges will be refunded, if you choose insurance or certified
mail or registered mail, those fees are not refundable.
After 90 days and up to 10 years, if you have any problem
with your buckwheat pillow we will repair or replace for a small nominal fee
plus shipping.
Please call 1-800-777-5264 before returning any pillow for
warranty service. The company may at its option replace only the defective part
( such as a pillow case), not requiring you the inconvenience of a return.
The Ultimate Water Massage Inc and Lang Co. are not liable
for incidental or consequential damages due to use or misuse of the pillow. The
companies liability shall be limited to repair or replacement of the pillow
only, at the option of the company.
If the pillow is damaged or destroyed by accident or
misuse (including but not limited to trying to wash the pillow with the hull
filling in it), the company may at its option replace the pillow or a portion
thereof at a discounted price.
Most importantly, please indicate the reason for the return. You may want to
insure your return; we cannot be responsible for lost or misdirected returns. If
you paid for your order by credit card, a credit will be issued and will appear
on your billing statement. Product returns should be directed to:
Ultimate Water Massage, Inc.
P.O. Box 609
Sequim, WA 98382
Item Shipping and handling charges are NON-REFUNDABLE.
We do not accept COD Shipments.
For products damaged in shipping you must make a claim against the shipping
company.
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